NTISthis.com

Evidence Guide: MSS403009 - Facilitate implementation of competitive systems and practices in a service environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403009 - Facilitate implementation of competitive systems and practices in a service environment

What evidence can you provide to prove your understanding of each of the following citeria?

Establish scope of service processes to be included

  1. Identify process links to other departments and external organisations
  2. Establish deliverables expected by internal and external customers, including regulators, if any
  3. Identify existing processes completely internal to the service environment
  4. Confirm management support and identify any imposed exclusions or limits to the competitive systems and practices implementation process
  5. Identify any required budget and reporting processes
Identify process links to other departments and external organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish deliverables expected by internal and external customers, including regulators, if any

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify existing processes completely internal to the service environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm management support and identify any imposed exclusions or limits to the competitive systems and practices implementation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any required budget and reporting processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team or work group engagement with competitive systems and practices

  1. Determine extent of capacity and commitment to efficiency improvement in team or work group
  2. Explain competitive systems and practices concepts to team or work group
  3. Identify need for, and provide, additional information to support commitment to implementation of competitive systems and practices
  4. Determine skills and/or other development needs for team to work with competitive systems and practices to be implemented
  5. Provide mentoring or arrange for training and/or development to address identified needs
  6. Encourage and develop communications between employees and specialists outside team
  7. Facilitate open and respectful discussion of suggestions in order to develop improvement options
  8. Model and promote safe and respectful environment for communications and learning
Determine extent of capacity and commitment to efficiency improvement in team or work group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain competitive systems and practices concepts to team or work group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify need for, and provide, additional information to support commitment to implementation of competitive systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine skills and/or other development needs for team to work with competitive systems and practices to be implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide mentoring or arrange for training and/or development to address identified needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and develop communications between employees and specialists outside team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate open and respectful discussion of suggestions in order to develop improvement options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model and promote safe and respectful environment for communications and learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate implementation of competitive systems and practices

  1. Guide selection of competitive systems and practices to be implemented (or reviewed) to deliver efficiency improvements
  2. Facilitate team or work group input to examine known customer requirements and process stages to determine triggers and indicators for customer pull
  3. Facilitate agreement with stakeholders on visual indicators to be used and their location
  4. Facilitate and contribute to team processes for setting or resetting of key performance indicators (KPIs) to align to competitive systems and practices to be implemented
  5. Guide and support implementation of competitive systems and practices according to agreed processes
  6. Guide identification of muda (waste) using implemented competitive systems and selected practices
  7. Set up or review processes for classifying, monitoring and reducing muda
Guide selection of competitive systems and practices to be implemented (or reviewed) to deliver efficiency improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team or work group input to examine known customer requirements and process stages to determine triggers and indicators for customer pull

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate agreement with stakeholders on visual indicators to be used and their location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate and contribute to team processes for setting or resetting of key performance indicators (KPIs) to align to competitive systems and practices to be implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide and support implementation of competitive systems and practices according to agreed processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide identification of muda (waste) using implemented competitive systems and selected practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up or review processes for classifying, monitoring and reducing muda

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate continuous improvement

  1. Review functioning of competitive systems and practices with team or work group
  2. Identify barriers to improvement from initial implementation
  3. Provide information and guidance to support team commitment to continuous improvement (kaizen)
  4. Apply tools to remove barriers to improvement and continuous improvement
Review functioning of competitive systems and practices with team or work group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify barriers to improvement from initial implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and guidance to support team commitment to continuous improvement (kaizen)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply tools to remove barriers to improvement and continuous improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge